Quality guarantee                                                                           .

The quality of Customer Service processes, Sales Audit, Customer Retention Campaigns and Comprehensive Collection Management, among other services covered by a BPO, is a vital aspect for companies, which is directly related to their business results .

In this sense, one of the major factors of incidence in the loss of clients by the companies originates in a poor attention or response, in front of a consultation, request of support or claim by a company. It is a central pillar in the business operation to which some organizations do not give it due attention, and that it must be strengthened in a permanent way with management and planning, and efficient and effective processes, duly audited.

One of the fundamental missions of a company is to achieve the total satisfaction of its clients, for which it must be committed in a constant search to reach the highest levels of quality and a growing surpassing of the expectations of those who buy or use the goods or services that Provides.

Failure in Customer Service processes, Sales Audit, Customer Retention Campaigns and Comprehensive Collection Management is a very effective way of dynamiting the future of a company.

The key is to define and properly structure processes, with clear instances of permanent audit of them, to optimize the development of the operation and to detect problems in time (to correct them before they cause damage in the operations of the company) and Identify situations that need to be adjusted or refocused, intensively monitoring the corporate operations of this sensitive and determinant area.

The risks of developing inefficient processes or without proper control can be so crucial to the evolution and future of a company, which is as imperative as vital, to strengthen and evaluate them.

The need is clearly evident, and the obligatory question is: how much can your company cost the full dedication of personnel to activities linked to the improvement of customer service quality processes, and permanent monitoring and evaluation thereof? .

A company that does not specialize internally in the quality of customer care processes, or that intends to reduce costs without losing efficiency and optimization of the same, should resort to a subcontract of this business process through a BPO (Business Process Outsourcing), whose core business lies in incorporating processes from other companies, to achieve greater efficiency and effectiveness in the same, offering a solution of reduction and optimization of costs.

A BPO devotes much of its management to the analysis of the results and the positive or negative effect they may have on the client. A differential that will be central to your company can achieve the best results in terms of quality in corporate processes and operations.



 
 


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