BPO: keys for the outsourcing of critical processes.                           .

  • What is a BPO?
  • What are the keys to providing BPO services of excellence?
  • How to ensure that a BPO is a Business Process Outsourcing and not just a fashion designation?
  • Why should I choose a BPO to outsource my processes?

What is a BPO?

BPO (Business Process Outsourcing) is a service consultant whose core business 
lies in incorporating processes from other companies, to achieve greater efficiency and effectiveness
in the same, offering a solution to the outsourcing of processes that entails A reduction and optimization
of costs.

In any case, and beyond its meaning, the most important thing to note is that a BPO will help solve your
company's problems in a holistic way, even more so if your company is focused on customer satisfaction.

A BPO, in addition to enforcing staff management (and reducing contact costs by taking advantage of the
economies of scale offered by outsourcing), dedicates much of its management to the analysis of results
and the positive or negative effect they may have on the client.

Why a company should hire a BPO as Exactor BPO?

There are three central reasons why your company should hire a BPO to ensure the quality of its customer 
service processes:
  • A BPO is involved in the processes of the client, understanding for example that a subcontracted 
    process of Customer Service is part of a whole and that, in understanding the whole, the solution
    will be integral and the result much better.
  • A BPO establishes a close bond with its client from a joint management, which aims at the integral
    improvement of the transversal processes of the latter.


  • A BPO understands that the service provided to its client must be a long-term business, and if it is
    necessary to reduce resources, in the case of providing a service that involves the recruitment of
    man hours, from the field work, it will be because Did a good job of process improvement.
The quality level of corporate processes is directly related to the business results of a company.

What are the keys to providing BPO services of excellence?

From Exactor we are convinced that to provide a BPO service of excellence, it is very important.
  • Thinking about BPO.
  • To feel a strong vocation of service towards the client.
  • Be convinced that a process can always be improved.
  • Ensure transparency of processes.
  • Feel the deep conviction that every process must be ductile and malleable at the same time.

How to ensure that a BPO is a Business Process Outsourcing and not just a fashion designation?

A true BPO is a company formed by a management with experience in companies of services of different 
categories, and marked orientation towards the continuous improvement of processes.

Authentic BPO must provide process solutions of various characteristics and - above all - must have
management areas covering axes of action related to improvement, training and operational management;
Which are the pillars of the differentiation of a BPO from a contact center, for example.

Therefore, to be sure of hiring a real BPO, it is enough to know the provider of the following information:
  • Clients who serve and what kind of service they give (diversity must be emphasized, both in
    relation to their clients' and process solutions).
  • Number of resources dedicated to Operation Management (have a number of resources
    allocated to the service, according to the number of clients and processes declared).
  • Information Model / Communication with clients (formal circuits and channels, and newspapers
    with analysis meetings should be considered).
  • Certification of the Quality Management System (by an external supplier that, through an
    objective look, evaluates / works permanently in the continuous improvement of its own processes).

Why should I choose a BPO to outsource my processes?

There are three main reasons to consider:
1. Because a BPO carries out the processes, getting involved in the processes of the client, understanding
that the subcontracted process is a part of a whole and that, in understanding the whole, the solution will
be integral and the result much better.

2. Because a BPO establishes a close bond with the client from an overall management, which aims at the
integral improvement of the transversal processes of the client.
3. Because a BPO understands that the service goes beyond the business, and if it is necessary to reduce
resources, from the field work, it will be because it did a good job of improving processes.


 
 


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